Legal

Privacy policy

This page explains what personal data Easy German Guide collects on this website, why we collect it and what rights you have. We collect as little as we can.

Who is responsible

Easy German Guide. You can reach us at hello@easygermanguide.com.

What we collect and why

• Forms. When you join a batch, a waitlist, a demo class or 1:1 classes, we collect your name, your WhatsApp number and, if you give them, an alternative number, your email address and your preferred days and times. We use this only to organise your classes and to contact you about your request.
• WhatsApp. When you message us, WhatsApp (Meta) processes your number and your messages under its own privacy policy.
• Payments. Payments are handled by PayPal or by your UPI app. We receive your name, the amount and the payment reference. We never see your card or bank login details.
• Hosting. Our hosting provider processes technical data such as your IP address to deliver the site and keep it secure.

Cookies and tracking

We set no advertising cookies. Fonts are served from our own domain. Your cookie choice is remembered in your browser’s local storage, not in a cookie.

To improve the site we use Microsoft Clarity, which records how pages are used (clicks, scrolling, page views) as heatmaps and anonymised session replays. Clarity masks what you type into forms, so it does not receive your name, email or phone number.

• Only essential. Clarity runs without its cookies, so each page view is recorded on its own and cannot be linked to your other visits.
• Accept all. Clarity may set cookies (such as _clck and _clsk, kept for up to one year) to connect the pages of one visit and recognise returning visitors.

Microsoft may also set its own cookies on its domains (clarity.ms, bing.com) and processes this data under its privacy statement. You can change your choice at any time with “Cookie settings” at the bottom of every page.

How long we keep your data

We keep form data while you are a learner or on a waitlist, and delete it when it is no longer needed or when you ask us to, unless the law requires us to keep it longer (for example invoices).

Your rights

You can ask us what data we hold about you, have it corrected or deleted, restrict or object to its use, and receive a copy of it. If you live in the EU you can also complain to your data protection authority. To use any of these rights, email us or message us on WhatsApp.